Support Policy Page

1. Customer Support Overview
We are committed to providing helpful and timely support for all customers. Our support team is available to answer questions about orders, returns, payments, shipping, and product information.

2. Contact Methods
Customers can reach support through:

• Email: suporte@p-oneshopping.com

• Live chat on the website (if available)

• Phone support (during business hours)

3. Response Time
We aim to respond to all customer support inquiries within 24–72 hours on business days.

4. Order Assistance
If you need help tracking your order, modifying your order, or checking the status of a delivery, please contact our support team with your order number.

5. Return & Refund Support
Support can help you start a return request, provide information about eligibility, and guide you through the refund process.

6. Problem Resolution
If you receive a damaged or defective product, contact support immediately with photos and order details. We will review and offer a resolution (refund, exchange, or replacement).

7. Customer Responsibilities
To help us assist you efficiently, please:

• Provide your order ID

• Describe your issue clearly

• Attach photos if relevant

8. Support Hours
Support may have specific operating hours (e.g., Monday–Friday, 9 AM–6 PM). Outside these hours, inquiries will be answered as soon as possible.

9. Changes to Policy
We may update this Support Policy at any time. Changes will be posted on this page.